Virtual CSR II

Mommy Jobs Online (https://mommyjobsonline.com) is now in a need for
a Virtual CSR II to work in the US. only.

JOB TYPE: Full-time; MUST be a U.S. citizen.

RESPONSIBILITIES:
 Address client and/or provider inquiries via email, fax, telephonic, or
written correspondence according to internal and client guidelines.
 Take inbound calls and makes outbound calls as needed.
 Analyzes client and provider inquiries to determine appropriate steps
for resolution.
 Perform review of claim history to ensure accurate information is
communicated to internal and external customers.
 Work directly with internal departments and management for
resolution of Customer Service inquiries.
 Able to accurately communicate the company’s findings to clients and
providers in written and verbal format.
 Maintain reports and spreadsheets as needed.
 Additional duties as assigned.

​QUALIFICATIONS/SKILLS:
 High school diploma or equivalent.
 3/+ years of healthcare revenue cycle experience (collections,
appeals, denials management, etc.).
 2/+ years of working with customers in a fast-paced, deadline-
oriented environment.
 2/+ years of experience as a Customer Service representative.
 Strong technical skills with the ability to work across multiple software
systems and comfortably work remotely out of your home.
 Excellent communication, verbal, written, and organizational skills.
 Prior knowledge of inpatient and outpatient hospital revenue cycle
required
 Contract interpretation, medical terminology and coding knowledge.
 Proficiency with Microsoft applications.

 Strong attention to detail, and time management skills with the ability
to interpret, research and identify core issues,
 Strong customer focus, analytical and decision-making skills.

JOB REQUIREMENTS: Computer, Internet, and a home office set-up.

PAYMENT: $15.00-$25.00 per hour

TO BECOME AN AGENT:

Apply at https://mommyjobsonline.com and click on Join Now and select
the Customer Service Remote Job Bank Registry to get connected to our
remote customer service job positions.

​Please reference agent ID code MJOLAmyR when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call
(405) 418-6160 and ask for Kimberly.

Please see the description in the above information.

Office Skills