Customer Support Specialist – Virtual Work
Description
Mommy Jobs Online is to be the front-line for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving.
Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
Requirements
In this role, you will:
- Be an expert in our platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
Who you are
- Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years in a customer service role; experience in a technical support role is a plus
- Strong problem-solving skills and ability to be resourceful
Job Requirements
- A quiet and isolated space
- Secure and reliable internet connection
- Reliable and dedicated phone
- The ability to accurately type at least 40+ words/minute
- Ability to work a consistent schedule
Benefits
Flexible Paid Time Off | 401K - 5% Matching | Medical, Dental, Vision | 12 Weeks Maternity & Adoption
Pay: $19.00 per hr
Flexible work shifts available PT / FT.
To Become An Agent
*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLCarolH when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Job Requirements
Be an expert in our platform and help our customers and their candidates understand the value of our technology
Document and manage your cases for each Support interaction you have
Recognize, document, and alert leadership of trends in contacts and ongoing issues
Identify and communicate support process and product improvements
Delight each of your contacts with positive and encouraging interactions
Skills or Expertise
Excellent interpersonal communication skills
Positive attitude and drive to always be improving
Expert reading and writing skills
Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
2+ years in a customer service role; experience in a technical support role is a plus
Strong problem-solving skills and ability to be resourceful
Job Requirements
A quiet and isolated space
Secure and reliable internet connection
Reliable and dedicated phone
The ability to accurately type at least 40+ words/minute
Ability to work a consistent schedule
