Customer Experience Associate
Description
We are looking for an all-star Customer Experience Associate to join our team. By engaging with customers via email, live chat, and phone, you will gain valuable insight into the operations of a fast-paced company in an exciting and rewarding industry. To succeed in this position, we expect energy, dedication, empathy, resilience, and a willingness to learn on the fly. Remote candidates welcome to apply.
Responsibilities
Answer customer calls and reply to email inquiries with care and attentiveness using the ZenDesk interface.
Reply to customer live chat requests using the Intercom platform.
Assist customers with any and all aspects of managing online subscriptions for our core product and TB12 Performance Meals.
Build positive relationships with customers and potential customers, as well as with members of our team.
After thorough training and in-the-moment learning, become an expert in all things.
Traits
Ability to thrive in a fast-paced, rapidly growing, team-based environment
Stellar written, verbal, and social communication skills
Genuine empathy and compassion, high emotional intelligence
Willing to pitch in wherever necessary
Creative thinker that is flexible, proactive, and hard-working
Have a passion for good, healthy food
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLCAROLEA when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Skills or Expertise
Experience
Bachelor's degree or equivalent experience
1-2 years customer service related experience (retail, restaurants, etc.)
Computer literacy required (Microsoft Office, Google Platforms, Social Media Platforms)
Consumer Package Foods experience and/or start-up experience a plus
Ability to work flexible hours with evening and weekend shifts a plus!
