call center agents

We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Job Description - may perform one or more of the following:
Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
Obtains and/or verifies needed information for our cases by answering incoming calls
Makes outgoing calls when further information is needed
Documents all call information according to standard operating procedures
Routes calls to appropriate departments
Utilizes scripted Frequently Asked Questions to respond to caller inquiries
Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
All other duties as assigned.

Education and Experience
High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check

Key Competencies
Verbal and written communication skills
Listening skills
Judgement
Attention to detail
Team work

Work at Home " must haves:
Existing High-Speed Internet access
Quiet noise free home office space, free of distractions

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

Job Requirements:
Must have Outstanding Customer Service Skills in a CALL CENTER setting!
Excellent Communication Skills
Bilingual Spanish is preferred, but not necessary
Basic Computer Navigation & Typing Skills: 25+ wpm
Equipment will be provided
Ability to Pass a Background Investigation and drug screening
H.S. Diploma or G.E.D.
18 Years of Age or Older
Current RESUME needed
Healthcare Benefits after 60 days
Accrued PTO time after 180 days

Hours: Schedule (Central Time) to be determined by availability.

Total: 25-29 hours

Pay: $12.00 per hour

To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history.

Please reference agent id code MJOLANU on your registration submission.

Please feel free to consult with us if you have further job related questions about our company at 14054186160.