Inbound Travel Consultant

"Assisting Inbound Business Customers with their Corporate Travel Bookings.

​Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
​
Duties/Responsibilities:    
Language/Communication 
Excellent written and oral communications 
Position will require inbound, outbound (callbacks), and email communications. 
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency 
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) 
Accent neutral verbal/written communication skills as verified by approved formal test 
Strong listening skills: active listening; able to appreciate the context of the business traveler's experience 
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer 
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel 
Experience with travel reservations 
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. 
Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. 
Polished delivery: ability to communicate in a structured and effective manner 
Excellent time management: ability to multi-task to solve issue for customer, while managing time 
Quick learner: ability to ramp up quickly and act on feedback constructively 
De-escalate customer situations, manage customer expectations and follow-up on customer commitments 
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills 
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) 
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a 
single screen) 
General database searching skills 
High speed data entry speed and accuracy 
Ability to multitask in multiple windows of activity on computer screen 
Basic math skills (adding, subtracting and basic calculations) 
Geography skills (countries around the world, latitude, longitude or an aptitude to learn) 
International faring skills (or an aptitude to learn) 
Typing 35 wpm as verified by a formal test 
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. 
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required) 
College degree preferred 
1-2 years of experience with a corporate travel agency 
2-3 years of experience with an airline reservations system 
1-2 years of experience with international offerings 
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service 
Knowledge of international exchange rate calculation and taxes 
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, 
Strong aptitude/understanding for exchanges 
Travel agency experience highly desired 
Experienced in telemarketing/sales 
1-3 years GDS experience

To Become A Member:  Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client.  Please email us your resume after you register with your qualifications and work history.

Please reference agent id code MJOLSara on your registration submission.

Please feel free to consult with us if you have further job related questions about our company at 1*405*418*6160.