Customer Success Manager / Remote
Mommy Jobs Onliine
Description
Customer Success Manager / Remote
Mommy Jobs Online (mommyjobsonline.com) is now hiring remote Customer Success Managers.
You will be working with our largest, high growth customers to ensure they are successful. You will do this by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You’ll understand their goals, immerse yourself in their business, and give them the best practices to achieve success.
This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must.
The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects.
Responsibilities
Run one-on-one, best in class calls with our customers
Strategize with customers on marketing strategies to drive growth
Become a critical voice on the team in iterating on our customer journey
Build strong relationships and brand loyalty with our customers
Design creative and new ways to connect with customers to fuel growth
Triage technical issues with the customer and the Postscript team
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Run one-on-one, best in class calls with our customers
Strategize with customers on marketing strategies to drive growth
Become a critical voice on the team in iterating on our customer journey
Build strong relationships and brand loyalty with our customers
Design creative and new ways to connect with customers to fuel growth
Triage technical issues with the customer and the Postscript team
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
What We'll Love About You
4+ Years in a high growth customer-facing role
Passion for helping customers and being a teacher
Balanced - detail & process-oriented, while also a people-person
Outstanding follow-through
Deep understanding of e-commerce and e-commerce trends
Proactive problem solver who isn’t afraid to break things
Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail
Ability to make any customer smile and deliver a great experience
Receptive to feedback and quick to iterate
Several years of experience in a remote-first role
4+ Years in a high growth customer-facing role
Passion for helping customers and being a teacher
Balanced - detail & process-oriented, while also a people-person
Outstanding follow-through
Deep understanding of e-commerce and e-commerce trends
Proactive problem solver who isn’t afraid to break things
Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail
Ability to make any customer smile and deliver a great experience
Receptive to feedback and quick to iterate
Several years of experience in a remote-first role
What You'll Love About Us
Happy customers who want your product
Opportunity to join a rocket ship in its early stages
Lots of room for growth – we empower our people then get out of their way
Fun – we're passionate and enjoy working together
Transparency - we’re open about the state of the business and take mentorship seriously
Empathy - we care about our employees and our customers - no room for jerks
Fast-paced, growth-focused environment
Travel - we get the whole team together in fun locations 3 times/year
Remote culture - work from home (or wherever)
Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
Pick your own equipment/work set up
Happy customers who want your product
Opportunity to join a rocket ship in its early stages
Lots of room for growth – we empower our people then get out of their way
Fun – we're passionate and enjoy working together
Transparency - we’re open about the state of the business and take mentorship seriously
Empathy - we care about our employees and our customers - no room for jerks
Fast-paced, growth-focused environment
Travel - we get the whole team together in fun locations 3 times/year
Remote culture - work from home (or wherever)
Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
Pick your own equipment/work set up
Pay: $21.00 per hr
To Become An Agent
*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLAshleyL when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Job Requirements
Internet, computer and flexible schedule
Skills or Expertise
Office skills and computer knowledge and ability to follow directions.
