Virtual Customer Care Agent / Independent Contractor

Mommy Jobs Online (https://mommyjobsonline.com) is now in a need for
a Customer Care Agent to work virtually in the US. only.

JOB TYPE: Full-time; MUST be a U.S. citizen.

PRIMARY DUTIES:
 Provide an exceptional level of service for the needs of Collette’s
guests in an inbound and outbound call center.
 Successfully build professional relationships with guests, travel
agents, and partners while optimizing the customer experience.
 Educate guests on product offerings, the advantages of traveling with
Collette, and the offers and upgrades available to them. Process and
review all customer requests accurately and efficiently.
 Complete thorough reservations within our booking system with
tremendous attention to detail.
 Review and complete operational reservation notations, which require
action by the Client Care Center. This includes but is not limited to;
tour changes, flight schedule changes, re-booking components,
requests for additional information and follow up notes.
 Collaborate with the sales team on customer requests and
expectations as well as multiple internal departments to provide guest
satisfaction.

QUALIFICATIONS/SKILLS:
 High school diploma or equivalent.
 Strong computer skills are necessary, and a working knowledge of
CRM management, Microsoft Excel, Outlook, and Word is ideal.
 Team player—win as a team!
 Enjoys being on the phone interacting with customers.
 Must be a self-starter and self-learner.
 An excellent communicator.
 Strong attention to detail with an ability to organize and prioritize day
to day activities in a fast-paced, fun environment.
 Proactively look for ways to improve internal processes.
Flexibility to customize approach to meet all types of member
communication styles and personalities.
 Proficient conflict management skills to include ability to resolve
issues in a stressful situation and demonstrating personal resilience.
 Willingness to work hard and have fun doing it!
 Bilingual speaking is a plus!
 All new hires will be required to successfully complete the Customer
Service training classes and demonstrate proficiency of the material.

JOB REQUIREMENTS:

Computer, Internet, and a home office set-up.
​
Ability to work regularly scheduled shifts within our hours of operations
including the training period, where lunches and breaks are scheduled, with
the flexibility to adjust daily schedule, and work over-time and/or weekends,
as needed.

PAYMENT: $15.00-$25.00 per hour

TO BECOME AN AGENT:

Apply at https://mommyjobsonline.com and click on Join Now and select
the Customer Service Remote Job Bank Registry to get connected to our
remote customer service job positions.

Please reference agent ID code MJOLCarolH when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call
(405) 418-6160 and ask for Kimberly.

PRIMARY DUTIES:
 Provide an exceptional level of service for the needs of Collette’s
guests in an inbound and outbound call center.
 Successfully build professional relationships with guests, travel
agents, and partners while optimizing the customer experience.
 Educate guests on product offerings, the advantages of traveling with
Collette, and the offers and upgrades available to them. Process and
review all customer requests accurately and efficiently.
 Complete thorough reservations within our booking system with
tremendous attention to detail.
 Review and complete operational reservation notations, which require
action by the Client Care Center. This includes but is not limited to;
tour changes, flight schedule changes, re-booking components,
requests for additional information and follow up notes.
 Collaborate with the sales team on customer requests and
expectations as well as multiple internal departments to provide guest
satisfaction.

QUALIFICATIONS/SKILLS:
 High school diploma or equivalent.
 Strong computer skills are necessary, and a working knowledge of
CRM management, Microsoft Excel, Outlook, and Word is ideal.
 Team player—win as a team!
 Enjoys being on the phone interacting with customers.
 Must be a self-starter and self-learner.
 An excellent communicator.
 Strong attention to detail with an ability to organize and prioritize day
to day activities in a fast-paced, fun environment.
 Proactively look for ways to improve internal processes.
Flexibility to customize approach to meet all types of member
communication styles and personalities.
 Proficient conflict management skills to include ability to resolve
issues in a stressful situation and demonstrating personal resilience.
 Willingness to work hard and have fun doing it!
 Bilingual speaking is a plus!
 All new hires will be required to successfully complete the Customer
Service training classes and demonstrate proficiency of the material.

JOB REQUIREMENTS:

Computer, Internet, and a home office set-up.