Remote Customer Support Specialist (Technical Support)
Description
Remote Flexible Jobs (remoteflexiblejobs.com) is now seeking professional Customer Support Specialist (Technical Support) to work from home.
Our Remote Customer Support team is continuing to grow and we’re on the search for exceptional people who can help us build & support our West Coast presence. We're looking for people who currently sit in the following time zones: Pacific Time, Mountain Time, or Central Time
As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with us. Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the software works.
Salary: $19.50 - $21.00 per hour
Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.
Please reference user code RFJCarolH.
Please contact our office staff at 1*405*633*0079 if you have further questions.
Job Requirements
In this role, you will:
Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
Maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the software
Help customers navigate a variety of tools & features
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
Skills or Expertise
Possess technical aptitude or familiarity with software concepts
Are interested in building technical knowledge around APIs, HTML, & CSS
Have demonstrated experience in customer service and are passionate about the customer experience
Can autonomously troubleshoot and further investigate to fix a problem
Adapt quickly to changing priorities and customer needs
Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
