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Customer Service Specialist

Customer Service Specialist

Customer Service Specialist
Mommy Jobs Online
Published
January 17, 2020
Location
Category
Job Type
Remote  
Job ID
Mommy Jobs Online
Industry
Customer Service
Qualifications
Internet, computer, office skills
Pay Type
Hour
Salary
$18.32
Education Requirements
High School
Work Hours
Part-time
Street Address
Remote

Description

Mommy Jobs Online At Home Agents (www.mommyjobsonline.com) is responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations.

​Additional responsibilities pertaining to call and sales function are (but are not limited to):

    • Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
    • Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
    • Successfully complete initial on-the-job training, as well as any new product or on-going training.
  • Process incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using established procedure and brought to resolution (e.g., chat, email, message boards, phone, etc.).

Mommy Jobs Online At Home agents will be expected to master the following knowledge, skills, and abilities to successfully perform this job: customer service skills; sales skills; ability to assertively approach up-sells; ability to follow verbal and written instructions; ability to correctly read scripts; and ability to develop and maintain strong relationships and teamwork with co-workers.

Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job-related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or another language as defined) may be required for certain projects.

Pay: $18.32 per hr

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLMOZA when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

Job Requirements

Home office setup
Able to follow close directions

Apply
Please only submit your application 1 time on our job board. You can send us an email to hr@mommyjobsonline.com let us know of all the other job positions that you are interested in applying for at the current time. Duplicate resume submissions will be deleted. Thank You!

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