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Customer Service Representative – Work at Home

Customer Service Representative – Work at Home

Customer Service Representative - Work at Home
Mommy Jobs Online
Published
April 3, 2021
Location
Category
Job Type
Job ID
Mommy Jobs Online
Industry
Customer Service
Experience Requirements
Minimum of 2 years
Qualifications
Internet, computer, office skills
Pay Type
Hour
Salary
$19.00
Education Requirements
Not Specified
Work Hours
Full-time
Street Address
Telecommute

Description

Who We Are Looking For/Purpose of Role:  Mommy Jobs Online is hiring a Customer Service Representative to manage inbound service and support inquiries. You will be asked to own the support experience which may include but is not limited to, researching, troubleshooting and resolving customer technical support issues. Critical thinking will be crucial in this role, as will the ability to work through both simple and multi-step requests from our client base.

 

The primary purpose of this role is to ensure customer satisfaction and resolution of inquiries. Our Services & Support Culture.

 

We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm · Every member of our Services & Support team is a key player, and every customer’s success is our goal · We believe in nurturing team members and encouraging them to grow their skills, talents, and careers · We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another, and are looking for someone who appreciates this dynamic.

 

Job Type: 

 

  • Full-time 
  • Remote/Location independent 

 

Reports to: 

 

  • Director of Customer Care

 

Pay:  $19.00 per hour

 

To Become An Agent

 

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLCarolH when you register online. 

 

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

 

Jobseeker Live Chathttps://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

 

Job Requirements

The Customer Care Agent is responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions (phone, email, chat, etc...) according to our Client's brand guidelines and requirements.

Skills or Expertise

Experience (minimum of 2 years):

· Prior experience as a Customer Service Representative for a SaaS software company
· Experience supporting e-commerce software preferred Skills:
· Understanding of how e-commerce marketplaces work, such as Amazon and eBay
· Experience with an e-commerce company, knowledge of order management, shipping/logistics and/or customer service
· Knowledge of and experience with ticketing systems – Zendesk preferred
· Experience using a CRM system
· Intermediate Excel knowledge
· Exposure to HTML
· General knowledge of FTP
· General understanding of API Responsibilities

Apply
Please only submit your application 1 time on our job board. You can send us an email to hr@mommyjobsonline.com let us know of all the other job positions that you are interested in applying for at the current time. Duplicate resume submissions will be deleted. Thank You!