Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers
Answer customers inquiries regarding all aspects of their travel or one of our travel partners
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
Assist customers with technical website and mobile navigation needs
Make new reservations and change existing reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
The call center is open 24/7/365
Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.
Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.
High School diploma or equivalent required
Minimum age of 18 years old
Must be authorized to work in the United States
Have not used any nicotine products within the last six months (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine)
Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
Demonstrated knowledge and aptitude to use computers and related technology skillfully required
Fluent in Spanish highly preferred
Proficient keyboard skills required
Must have strong customer service skills and a professional and pleasant phone demeanor
Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
Adaptable to performing work according to set procedures required
Excellent attendance and reliability required
Must be flexible to work any shift assigned within a 24 hour/day, 7 days/week, 365 days/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.
Pay: $12.33 per hour
To Become An Agent
**Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with this client. Please reference agent id code MJOLDAWN when you register online.
If you have further questions, please contact us at 1 (405) 418 - 6160.